The actions of moderators upon receiving a complaint depend on how strong your reason for this complaint is. Complaints are carefully considered; moderators check not only the message text of the complaint sent, but also the account and actions of social network users. If a real complaint is received, moderators will take appropriate action. If one person is complained about several times, moderators can delete the account without the possibility of recovery. Verification of claims takes approximately 5-6 hours.
If unworthy complaints are received, the site administration will not block the profile, even if such a user has been complained about several times.
What happens if you complain about a page on VK?
If the reason for the complaint sent is truly significant, then the employees of the social network will definitely take appropriate measures.
Moderators pay close attention to every complaint. Not only user messages are considered, but also their accounts with actions. If several complaints are received against one user, his profile may be deleted altogether. Such an account cannot be restored. The time required for a moderator to check a complaint usually takes no more than 5-6 hours.
If moderation staff recognize the submitted complaint as unfounded, the account will not be blocked. Even if many complaints were sent to his profile. The administration of the social network will not ban a page without checking it.
Is it possible to block a person in a group so as not to see their offensive comments?
If you are a group administrator and there are objective reasons for blocking a person, then you can do this (you need to delete the comment with a cross, after which you will be able to delete his comments for the last week, and then block for a week; you can block for a longer period).
If the group is not yours, then you read all the methods above.
In VK there is no way to block someone in a group “for yourself” so that you alone do not see his comments. This is how the public discussion system works - everyone can speak out as long as they are not blocked in that particular group.
How to report a VKontakte user
Today there are two options for complaining about a person on VK. The first involves simply submitting a claim on the page itself:
- Having opened the site, you need to go to the page of the unscrupulous owner.
- Under the avatar you will find the “…” button.
- In the menu, select the appropriate item – “Complain”.
- In the following form you need to explain why the complaint is being made against the user.
- Next, you need to leave a comment with a detailed explanation of the reason.
- If you wish, you can send your profile to the blacklist.
- Finally, click “Submit”.
Moderators need time to review the complaint. If you believe the statistics, such complaints are considered with special attention only when a large number of complaints are received against one account. In other words, if a group of users leaves a complaint on the page of one user, then the administration will more closely check the dishonest profile.
Appeal to the administration
The second option is to contact support with a detailed description of the problem. You can attach as evidence:
- A screenshot or link to content prohibited by the social network.
- A screenshot or copies of messages from a dialogue with the user.
Remember, if employees of the social network discover obvious violations that contradict the rules of the site, the user will definitely be punished by blocking his personal account. To make a complaint directly to the site administration, follow the instructions:
- First, you need to go to the feedback section with network technical support.
- In the top field you must write the essence of the complaint with a short mention of the violation.
- The main field contains an explanation of the reason for the need to block the user, indicating the arguments.
- The functionality of VKontakte allows you to attach photos and documents to the complaint.
- Finally, click “Submit”.
The described option provides more guarantees that your request will be considered and the unwanted page will be checked. In addition, you will have the opportunity to communicate with a technical support employee to clarify the necessary details.
Filing a complaint to VK
There are two ways to submit a complaint against a user. One of them is to send your complaint directly from the VK page. To carry out this operation, you will need to go to the page of the user to whom you have a complaint and click the “three dots” button under the avatar
By clicking the menu, select the word - “Complain”.
Next, choose the reason why you are filing a complaint against the user.
The next step is to leave a detailed comment describing the reason for the complaint.
It is possible to blacklist a user.
Click the 'Submit' button.
Each of your claims is considered very carefully, which takes time. Therefore, you should not expect an instant decision from the moderators. Only if several users complain about one profile at once will the complaints have priority, that is, they will be considered urgently and more thoroughly.
Cheating complaints on VKontakte page
To delete an account, you must receive at least 10 complaints from different users with explanations of the reasons. If an account violates the rules for using a social network, it can be deleted after one complaint.
Using third-party programs to generate complaints on a VK page leads to some consequences. Complaints are checked by real people who may suspect the use of additional software or the actions of scammers. Moderators will consider such actions as spam and block the initiator of the complaint. Secondly, such programs often hide virus software, which will harm the operation of the computer.
When should you write?
There can be many reasons for blocking an account. Some people do not pay attention to this or simply add the user to the blacklist, some want to ban him forever. This is especially true for parents who notice that the offender is distributing pornographic or perverted content. Thus, they want to protect their children from such profiles or groups.
You can also complain about:
- insults;
- sending spam, annoying advertising and offers;
- challenging behavior on a social network.
Everyone has their own reasons for drawing up an application to the administration for a person. But each of them requires compelling reasons for technical support to pay close attention to the violator.
Special groups
Please note that it takes more than 1 request for moderators to act immediately. Of course, you can throw slander at the site’s technical support yourself. But such mass statements from one person may be regarded by the administration as settling personal scores with a person. Therefore, it is desirable that requests come from different users. The easiest option is to turn to your friends with a request for help and complain about the user’s page in the VKontakte administration. Surely they will meet you halfway. But what to do if there is nowhere to wait for help? For these purposes, special groups are created in which users post links to pages that violate the rules.
How to correctly write a complaint or request to the VKontakte administration
I had many letters to VK support. Almost always I received the answer I needed from them). The most remarkable case was when my community was blocked for changing the topic). Well, as it were, I had nothing to catch in my topic, and the one I changed to was in first place in the search for a contact. Every day the group grew by 300 - 500 subscribers due to arrivals from search. Apparently not everyone liked it). Someone knocked on VK admins, the public was blocked). Unblocked it in a week.
How did I do this? Wrote in tech. VKontakte support, they say, what happened? Well, everything is as it should be, hello... I'm the admin... blah... blah... please tell me... They answered for changing the topic.
I am writing in the next letter. Sorry asshole, I didn’t know, they say this won’t happen again, I’ll delete all non-thematic posts. The answer is, like, don’t do this again, the public has been unblocked, let’s quickly change its name and delete the shitty posts
In fact, that community was 3 years old, the last year it was not active at all, there were about 100k subscribers. I didn’t need it, so I sold it a week later, fortunately there was a crowd of people willing).
- Guys, you need to communicate with the VKontakte administration extremely politely. Well, pretend that you didn’t know the rules, turn on the fool
- Write legibly, not a jumble of words. A clear question means a faster answer.
- No need to ask the same question more than once! Wrote, wait for a response.
Of course, if you use a parser, send mass spam to user groups or walls, polite communication is unlikely to help you; after all, these are the worst offenders for contact). For everything else it will help, verified). It was an article on the topic: how to write to the VKontakte administration. If you have any questions, I will be happy to answer. That's all I have for today, bye everyone!
Social networks have gained widespread popularity throughout the world over the past ten years. In our country, the social project of Pavel Durov, VKontakte, is of greatest interest. A social network is a virtual world where there is an administration, users, communities, groups, etc. In every network, incl. and VKontakte there are a number of rules and regulations, violation of which, as in real life, entails punishment.
You can find out how to complain about a VKontakte group or an individual user from qualified lawyers who will answer all your questions in real time.
Each user request is reviewed by technical support representatives. If you have noticed a group, participant or community that is distributing defamatory information about a person, elements of pornography or other actions, you need to contact this service.
Reasons for contacting may be:
- disclosure of personal data of a user;
- photographs from a personal archive, the publication of which was not given permission by the copyright holder;
- slander;
- dissemination of information that threatens the security of the country or an individual (for example, terrorist activity, anti-Semitic, threat to human life and health, etc.);
- material that constitutes fraud or is associated with criminal activity.
Of course, the main reasons for applying are listed above. The complaint may be made for other reasons. The technical support agent plays the role of a judge and monitors law and order on the social network. Having considered the received complaint, the moderator will issue a verdict based on the results. Naturally, behind the agent’s “icon” there is a living person; accordingly, a decision on the complaint will be made based on the rules of “VKontakte” and the moral principles of the agent.
Therefore, if you were insulted or the rules were violated in some other way, you can safely contact a moderator.
A popular question from social network members is: how many signatures do you need to collect to block an account? VKontakte agents commented on this issue: Often, one appeal is enough if the reasons are convincing, but on average 10 appeals are needed to block or temporarily “freeze”.
Making a complaint
When submitting a request to block a user account, you must write detailed information in the letter, which will reflect the following:
- the reason for petition. It must be convincing so that a person’s actions are not regarded as personal hostility;
- address of the user who violated the rules (link to page);
- It should also be mentioned that in case of refusal to take action against the offenders, this appeal will be transferred to the courts.
Of course, this appeal can be formalized in accordance with all legal standards, but in the case of a social network, a loose wording is sufficient. Based on clause 9.3 of the “Rules for the Protection of User Information”, which indicates how long such an appeal may take, namely thirty days from the date of submission. This period is established by the current legislation of the Russian Federation. If there is no feedback, then you have the right to go to court and write a statement of claim.
