How to restore a page on VKontakte - step-by-step instructions

VKontakte is the largest social network in Russia and the CIS, with more than 97 million active users. It is not uncommon for people to lose access to their account or their profile to be hacked. In such cases, page restoration is required, which is what today’s article is about.

The article describes restoring access using a personal computer. You can safely repeat all the described steps on your mobile phone, as they are no different
.

Account renewal occurs automatically when:

Deleting a profile (with reservations);
Hacking the page;
Loss of access data.

More complex situations require the creation of a “ticket” and its consideration by the service support team.

I don’t have a linked phone, how to restore VK

The usual situation is that the phone number on which you registered the old VKontakte page has long been changed to a new one. Most likely, several phones have already changed since that time. But suddenly I wanted to return the profile. For those who hope to gain access to someone else’s page in this way, this method will not be useful.

Open the main page of VKontakte and click the link in the form Forgot your password?
Select link Click here at the bottom of the next page if you do not have a phone number, login, or password.
In order for the site to understand which account you want to access, it needs to provide a link to your profile.

Open the account you want to restore in another browser tab and copy the identifier (page ID).

Page ID
Return to the form and paste the ID into the line to continue the recovery.
If VK has identified the page correctly, enter the alternative phone number that you have now (it doesn’t matter whether the VK page is linked to it or not) click the button below Further.

Entering an available phone number
Now the most important thing is that the next page is the key to unlocking your account. You need to take a photo in front of her. Take a high-quality photo so that your face and this page are clearly visible in the photo.

You need to take a photo in front of the page
The resulting image must be uploaded to the VK website on the same page. To do this, use the Upload photo at the bottom of the form.
After uploading the file, the form will ask for a scan of the first page of the passport to ensure that this is your page. You will need to take a photograph of the document, which clearly shows your name, surname and photograph.
Write a comment, for example, “lost my phone in August 2018,” etc.
Then you need to confirm the phone number that you indicated in the form. A reset call will be made to it. If it doesn't happen, click the link below Send code via SMS.

When the phone number is confirmed, you will see a page informing you that the application has been accepted for consideration. The answer will come via SMS message. Bookmark this page. You will still need it.

This instruction is suitable for people who have absolutely no data from the old page.

The page can be restored using this method if the passport data matches the first and last name on the page. The process will go faster if the forgotten profile has your photo as an avatar.

Interesting for you: How to make VK black.

If you haven’t visited the VKontakte page for a long time

In some cases, if you registered on VKontakte a long time ago, you may forget your login. Thus, try to remember your old phone number. Perhaps your friends will help you with this, or you have this number written down somewhere. Even if you cannot remember it, VKontakte support can send it by email. But in any case, to restore the page, you need either a phone number or an email address.

The most difficult situation is if the phone number is lost, or it is the number of another person, but you cannot log into VKontakte because you do not remember the password. One of the options in this situation is to try to call this number, explaining the situation, and hope that this person will help you. Perhaps, as a last resort, you should offer him a reward for taking the time to help unpin his number from your page so that you can attach your new phone number. In this case, an SMS with a code will be sent to his phone, and he will have to dictate this code to you.
If your phone number has been lost, then you can contact the office of this operator and ask to restore the lost number. For this procedure, you may need a passport, as well as some amount of money to cover the cost of making a new SIM card. If these methods did not help you, then the last thing left is to contact VKontakte support.
To restore your page if access is completely lost, write to VKontakte support. To make it easier for you, you can follow this link https://vk.com/restore?act=return_page&mid=76889766. You need to enter your phone number, even if you do not have access to it, and then attach your photo in the background of your page on the monitor screen, and then send it to support. You also need to take a second photo, which will show your passport unfolded. Of course, this procedure is unpleasant, especially since in some cases the site administration may ask you to re-photograph, but there are no other ways to restore the page. Therefore, try to follow the site instructions exactly and take high quality photos.

In addition, you will need to explain under what circumstances you lost access to your page. You should not write a specific date, especially if it was several years ago, because this may cause suspicion as it is impossible to remember. Write approximate dates.

If the VKontakte administration approves the restoration of your page, then in this case, if your VKontakte name did not correspond to the real name in your passport, these changes will be made automatically. In this case, you will not be able to change the first and last name of your page.

Restoring your page may take a lot of time, so be patient, because all applications are reviewed manually, and there are many who want to restore access to VKontakte.

What to do if I don’t have a VK password

If you have access to the phone number with which you registered on VKontakte, then returning the page will be easier.

Open the main VK again and click on the link Forgot your password.
The following form agrees to help us, but only if you indicate the associated phone number or email.
Then in the form you must enter the first and last name that are indicated on the restored VKontakte page.
You will see a message on the screen stating that recovery data has been sent to your phone number or email address.
The email will contain a link to a form to create a new password. Click it and enter the data in the form.

If the letter to restore your old VKontakte page does not arrive by mail, you may have indicated the wrong address that was associated with your account. If you do not receive an SMS from VK, make sure that the phone number is the one with which the profile was registered.

What to indicate in the registration data to restore access to VK without a phone

The method discussed above allows you to restore access to your account without a phone, for example, if you lost your number or the device was stolen. To increase your chances, the following conditions must be met:

The restored page must contain your real first and last name.
The profile must have real photos (not necessarily on the main one, but this option is better). Photos on the wall or in Saved are not suitable. If the data was deleted by a hacker, this must be indicated in the application. At the same time, attach a real image to the application by which you can identify the person (this was mentioned above). Without this, the application will not be accepted.
Fill out your personal page as much as possible to make it easier to restore your account. Indicating only your first and last name is often not enough.
The information in your profile must be correct. If a person has provided false information, the likelihood of restoring VK without a phone number is reduced. In this case, it is more difficult to convince the technical support worker.

If the application is nevertheless rejected, read the reasons for this decision. Often, the administration indicates actions that must be taken to continue the recovery process. Alternatively, you can contact technical support again or write a complaint against their employee. At the same time, present the facts in detail, provide scans of documents if required, and focus on logic (emotions aside). Rudeness and insults complicate the process. As a result, the chances of restoring access to VK without a phone number are close to zero.

How to delete an old VKontakte page

We have the ability to delete your old VKontakte account. To do this, your personal data must match on your current page and the old one. You will also need to take two photographs.

A photo of the application page, which should have your face in the background of the request.
Passport photo with personal data.

To fill out the form, go to the VK support page. In the empty line, insert the ID of the page you want to get rid of.

The procedure for deleting a forgotten account is similar to the instructions for restoring it. You also need to write a phone number that is (or could be) linked to your VK account.

Create and submit the required photos and verify your phone.

Alternative method

If your profile was hacked and then blocked for actions that violate VK rules, you cannot remember your login (password) or you cannot find your account address, then try to restore access directly through the VKontakte support service.

Note: To use this feature, you need to be logged in to the site. If you decide to create a new page for your request, under no circumstances link it to the same number as the old one, otherwise you risk losing access to the old account. You can open a support page from another person's profile - it will be safer.

This topic was created specifically for those whose request to recover a password in a contact was rejected.

Most often, this happens due to the inattention of the users themselves, who send in the application something that is not what their contacts actually want to see from them.
Take a couple of minutes to read this post
and I am confident that in 99% of cases your next application will be accepted.

So, let's begin. There are four main reasons why contact administrators reject requests for restoration.

1. The seal on scanned documents is not visible.

When sending a scan of a document, be sure to make sure that the stamp is clearly visible on it. If there is no stamp on this document or you did not capture it when making a copy, then you will 100% be rejected.

2. The photo against the background of the monitor is missing or not taken correctly.

It is imperative that the page on which you submit your application is visible in the photo near the monitor. If the screen is poorly visible or clearly another site was open on it, then your application for restoration will be rejected.

Below is an example of how to take a photo against the background of a monitor.

3. You had a fictitious photo as the main photo on your contact page, but you did not indicate this in the comments field.

All that is required of you in this situation is to write something like: in the notes (comments) column in the application:

Hello! This is not the first time I have sent a request to reset my password. Please pay attention to the fact that in the contact’s profile as the main photo I have not my real photo but an avatar. Look at the photos in my albums (they are real there) and at the photo from the document that I am sending and you will be convinced that it is me!

4. You deliberately and knowingly violated the rules of VKontakte

Another reason why VKontakte rejected the application was a violation of the site’s rules, such as spam, inciting ethnic hatred, cheating of votes, etc. If VK admins figure out that it was you, and not the fraudster who hacked your page, who committed the violation, you will not be unblocked.

5. The first and last name in the contact on your page do not match those in the documents.

The principle here is the same as in point three. For clarity, I will cite my correspondence with a user of our forum.

Question from Niko Sobolewski:
I have a problem, I am signed in contact differently than in my passport.
What to do??? More precisely, my “VKontakte” name is derived from my real first and last name. Please help me to correctly fill out a new application for restoration! Answer from Djdiplomat:
When filling out the application, you need to
write something like: “Hello! Please note that in the contact profile I did not indicate my real first and last name (These are derivatives of my first and last name). Pay attention to the photo from the passport scan (which I send) and the photo on my contact page (proof that I am me!) “

Every day, thousands of VK users are faced with the problem of accessing their profiles. Their social network pages are hacked, blocked, deleted. To correct the situation, it is often enough to enter the verification code sent via SMS. But what if the mobile number is unavailable for some reason, or the hacker has already changed it? Let's consider both situations in more detail.

Restore VK through friends

VKontakte allows you to access your page by resetting your password through your friends on the social network. This can be done if the following conditions are met:

You have a phone number that is linked to the VK page;
the account is not blocked;
You know the last name that is listed on the page;
there is no email address associated with the VK profile;
There are 5 or more friends in your account whom you trust.

You can access the form via this link. If all the points described above match your case, you will see on the screen the option to restore access through friends. When selected, six-digit codes are sent to several friends. They will need to be entered in a specific field using the link that will be in the message.

While filling out the application, you will be able to see how many of your friends have already entered the codes. And how many more need to be entered. If there is no possibility of recovery through friends, use standard methods to return the VK page. Which are already described above.

How to restore a VKontakte page if there is no access to mail or phone?

In this case, you need to go to the recovery page and click “click here”.

We found ourselves approx. Now you need to enter your old data and new ones.

Either in the Old phone number field, correctly indicate the phone number to which your account is linked, or in the Old E-Mail field, correctly indicate the email address or login that is used to log into your profile.

You will need an accessible number that has not previously been associated with any profile.

That's it, send your application.

If you do not know your old data, then you will need to fill out an extended application.

In order for it to appear, you need to enter your new number in the “Available phone number” field and click on “Submit request”. A window like this will appear:

A very common problem now is when the page freezes. This happens mainly due to spam. Either you spammed yourself, or someone spammed from your account.

To unfreeze you will need the mobile phone number linked to your account. A code will be sent to it, and then following the instructions you can easily unfreeze your account. If the old number is no longer there, then bind another number.

The first time you can defrost it immediately, but the next time the blocking time will increase.

I hope my instructions helped you.

You can restore a VK page in different ways, depending on how exactly it was lost (deleted or blocked). Below are step-by-step instructions for recovery in each case. In case they cannot, the article also presents an alternative method. If it doesn’t help you, then be sure to write to us in the comments and we will consider your problem personally.

How to unlink a phone from an old VK page in order to link it to a new one

VKontakte does not allow you to link several numbers to one account. Therefore, if you want to register a VK profile on a phone that is already linked to the page, you need to unlink it from the old account. To do this, go to VK Connect using the link.

You will need another phone number, which you will link to your old VKontakte account. There is another option - deleting your account. But in this case, you will have to wait several months until the number disappears from the VK database forever. Therefore, let's consider the first option - linking the second phone to the old VKontakte account.

Select menu item Security and entry.
On the right in the main block, click on the line Phone number.
You need to confirm that you have access to the linked number and that it really belongs to you. Click on the button Continue and enter it in the form.
Confirm your new phone number. In the profile of the old account you will receive a message that the new number will be activated within the next 7 days. During this period, the user can still change his mind and cancel the replacement.

After 7 days, when the new number is linked to the old account, you will be able to create a new VKontakte page on the unlinked phone. In order not to wait a whole week, you can use the password recovery form on the VK login page.

But now you need to indicate that you do not have access to the old phone. The system will prompt you to enter a new one during the process.

Restoring a page that has been deleted

Perhaps restoring a page due to its deletion is the easiest way to restore access to the page. All you have to do is go to the vk.com link and click on the link to restore the page.

A notification will immediately appear indicating that all profile information has been completely restored; to do this, click “Restore Page”.

It is important to do this within 7 months after removal. Otherwise, the page will be deleted forever and there will be no possibility of recovery.

How to write to VK support service

You have the opportunity to write to VKontakte support. And solve any problems with VK. The link to the form for writing your question is in our VK group.

Find it in the block of useful links on the right. Name the subject of the request and describe the problem in more detail in the main window.

Support usually responds within 24 hours. You will be able to ask a question on the topic of restoring your forgotten or old VKontakte page.

Or on any other topic on VK that worries you. You can leave your questions in the comments to this article. So that we can help you solve them immediately.

Recovery via support

Use this option only as a last resort - if other methods have not worked. The point is to submit a request to the VK support service, where you provide detailed information:

Page address;
When problems with logging started;
What do you associate them with;
What did you try to do;
Why can’t you restore in the usual way (for example, you don’t have access to your phone);
Feedback information: your email, phone number.

Also provide as much personal information from your profile as possible - that which is not publicly available. For example, locked records, correspondence.

Important! You can submit a request only from a valid VKontakte page. For example, from the account of a relative or close friend.

How to submit a request

From your existing VK account, go to the application creation page vk.com/support?act=new.

Fill the form:

On the first line, type “Page Restore Request.”
In the large field, fill in as much information as possible (see above).
Be sure to attach documents: a photo taken in the background of this request, a photo of your ID (passport, driver’s license). You can add them through the “document” icon under the text block.
Click the "Submit" button and wait for the decision.

Restoring VK after freezing

First of all, you should understand the reasons why a page freezes:

Detection of unusual activity in the profile. This happens when attackers hack an account and try to send advertising messages as quickly as possible or mislead the user’s friends. To stop fraudulent activities, the VK system blocks the page. Control is returned instantly after entering the code received via SMS.
Blocking for actions that violate system rules. Here the page owner himself is to blame. He could insult other members of the social network, publish prohibited materials, use the site for advertising purposes, etc. In this case, freezing has a certain period, and restoration of the profile is possible only after its expiration.
Lifetime ban. Issued for similar or more significant violations with the only difference - the account is blocked forever and cannot be restored.

You can return your page in the first two cases. Let's figure out how to do this:

Open VK and log into your profile.
Get acquainted with the information about the freeze and understand whether the profile can be restored.

If the blocking occurred for the first reason, you should enter the number of the mobile operator in the appropriate line.

Wait until the message with the code arrives. Enter it on the page.

Specify a new secret code for your profile.

Reference. If your account is blocked with an expiration date specified, you will have to wait. Unfreezing a page ahead of schedule is almost impossible.

How to view the saved VKontakte password in the Browser.

For convenience, modern browsers offer to save the entered data, login and password and remember them for subsequent login. VKontakte prompts you to check the box “Someone else’s computer” when you log in. This was done precisely so that your data would not be saved on someone else’s computer. Let's look at how to view saved passwords in common browsers and restore the page:

Google Chrome

How to view the password and restore the VKontakte page using the Google Chrome browser.

To do this, go to settings, scroll to the bottom of the page and click “advanced”. Next, in the “Passwords and Forms” section, click “Customize.” At the top right, start entering the address vk.com and if the data was previously saved, then at the end of the line, click on the ellipses, select “Details”, then opposite the password, click on the eye to display it.

Of course, there are some nuances here; to change your password, you need access to receive an SMS or e-mail. But what to do if for some reason this data becomes unavailable? Let's not lose hope and read on...

How to restore a blocked page

The reason for blocking is always a violation of the user agreement

, which is accepted upon registration. The most common reasons:

Spam;
Complaints from other users;
Uploading content that contradicts the legislation of the Russian Federation;
Creating a profile of a non-existent person.

If you did not abuse the rules, and your profile was hacked, read: most likely, their simple ignorance led to this situation.

Account recovery is always free. If you are asked to send an SMS to a paid number, your computer may be infected with a virus
. To solve the problem, check your PC for viruses.

2. A notification about temporary blocking will appear.

3. Enter the phone number that was specified during registration.

4. After receiving an SMS with a code, write it down in a special form.

5. Create a new, complex password using . This will protect your profile in the future.

If the account is permanently blocked, you must. We will discuss this point in more detail later.

How to restore VK access if your image quality is low?

You will not be able to upload poor quality photos for review. If you use to transfer photos, then it tends to compress the images. Disable compression and then the photos will have their original appearance, without loss of quality.

Settings - General - Move the "Compress photos" slider.

If the reason is not how you transfer the pictures to your computer, the reason is a bad device, an outdated camera, a phone with a camera that has low resolution. Then try to be resourceful, in the truest sense of the word)). There may be someone nearby who will help you and let you use their smartphone camera.

Happy recovery! Continue to use our advice (See).

" Now let's talk about how you can restore your VKontakte page

and how to unfreeze your account.
When do you have to restore the page? When you were hacked and various types of spam were sent from your profile, you forgot your login or password, or you deleted your profile and now want to restore it. But there is another problem, when supposedly VKontakte asks you to send an SMS from the numbers offered, do not send an SMS under any circumstances
. Your balance will simply be debited and you will not receive any refund. If this is exactly the situation you have, then here is the article “VKontakte requires SMS. What to do? "