Troubleshooting problems in the VKontakte mobile application

The social network VKontakte is incredibly successful, especially among schoolchildren and students. This is due to the fact that millions of users not only communicate online, but also listen to music, watch movies, videos and watch various videos. If your VKontakte account does not load, this can become a real problem that will cause a lot of inconvenience. This situation can happen at any time, so it will be useful for users to know how to solve it.

#1 No connection or failure

If the question about “why I can’t log into VK” arose today, and before that the service worked perfectly, then most likely there are no global problems. To check the system, follow these steps:

1. Try to wait a few minutes - perhaps it is a system failure of the social network itself. networks;
2. Open any other resource. If it doesn’t load, it means you don’t have an Internet connection. As a rule, a message is displayed on the screen, as in the picture below or with similar text.

What can be done if there is no network access? Try this:

• Reboot your router;
• Go to Network and Sharing Center on your PC and fix the problem.
• Check whether you have paid for the provider's services.

If this does not help and the question of why you can’t access the VKontakte website from your computer is still relevant, then it’s worth taking into account internal operational problems. Any resource can go down due to server overload, but fortunately, developers quickly solve such problems. Therefore, you can just wait a while. By the way, in this case, problems will occur not only with you, but with your friends. So ask if they are ok with the entry. If not, then you should probably wait for representatives of the social network to resolve the issue.

Ways to fix the problem with the VK site not opening

Files

The most common reason for problems with the performance of the VKontakte website is the large number of Cookies files stored on the PC. These files, namely Cookies, are fragments of text from sites that you have visited. Some pages and sites save the information you read on your PC, after which the PC and browser, as a rule, become clogged and begin to slow down and glitch in every possible way. So, to clear Cookies you need to:

1. We go to the Opera.
2. Select the “History” section.

3. In the top right menu, select “Clear history.”

4. Next, after you go to “Clear History,” a special window appears in front of you that offers to clear your browsing history, passwords, cookies, and much more. Check the box next to “Cookies and other site data”, in the “Destroy specified elements for the next period” section - select “From the very beginning”. After that, click on “Clear browsing history”.

5. Cleaning has started. As a rule, it lasts no more than 10-30 seconds. It all depends on the degree of “clutter” of your PC and browser.

Cache

Also a very popular reason for contact not working. The browser cache is saved images, music and video files that you opened using the Opera browser. Most of these files are saved on your PC, after which it begins to slow down, and the browser, in turn, does not work well. To clear the cache you need to:

1. Launch the browser.
2. In the top right menu, select “Clear history.”
3. Next, a special window appears in front of you. Check the box next to “Cached images and files”, in the “Destroy specified elements for the next period” section - select “From the very beginning”. After that, click on “Clear browsing history.”
4. Cleaning has started.

#2 Browser problems

“I can’t log into Contact from a computer, what should I do?” - unfortunately, this problem is not at all uncommon, especially for those who use the social network through a browser. Have you already tried the above option without success? Then try these steps:

• Open your browser;
• Go to settings;

• Clear cache and cookies;

• Open the help information and make sure you have installed the latest version;
• Update the program if necessary.

Did the measures taken fail to help again? Then install any other browser and try to log into VK from it. It happens that a site stops opening in one particular browser.

If this does not solve the problem, then we will consider other possible causes of problems and figure out why we cannot log into VK.

The harm of additional utilities

Check or remember if you have recently installed any plugins and add-ons, in particular VkSaver. Many utilities can disrupt the browser. If we talk about the mentioned program, it often blocks access to VKontakte. In this way, developers prevent downloading content from the network. If you own this application, then just disable/uninstall it and the problem will be solved. It is worth noting that you will need to manually erase some files that are located at: C:\Documents and Settings\All Users\Application Data. If they are not deleted, then rename them, restart the computer and then erase them.

In some cases, I cannot log into Contact because the site is reloaded. There may also be problems with a provider that provides poor Internet connection quality. This happens all the time, you just need to wait. If the problem is not resolved within 24 hours, follow the instructions given in the article.

#3 Plugins and extensions

Another reason why you cannot log into VK may be all sorts of extensions. Most of them were created by developers to make our life and work on the Internet easier. But not all plugins are so useful; many of them can get in the way. Therefore, try disabling extensions one at a time and check the functionality of the social network. For example, in Google Chrome, to disable a plugin, click on the three dots in the upper right corner, then “More tools” and “Extensions”.

Then simply move the slider next to each plugin name. First of all, start with everything that any sites can block.

#4 Deny access

“I can’t log into Contact from a computer” is a common problem faced by users who do not part with the social network at work or travel to other countries. The fact is that in some cases, access to a social network can be purposefully blocked. Typically, this happens for the following reasons:

1. The VK network is blocked on the territory of an educational institution (school);
2. The employer blocked access to prevent employees from being distracted from performing work tasks;
3. The VK social network is not available to residents of certain countries - for example, Ukraine. The use is prohibited by law.

If one of these situations applies to you, then the question: why is it impossible to log into VK can be considered closed. And move on to what to do.

• Try logging in from a mobile phone - sometimes only the local network is blocked;

• Download a VPN extension to your PC or smartphone that allows you to bypass restrictions and connect to the network, or use a browser proxy.

But still, if possible, we recommend refusing to log into VK in areas with blocked access. In this case, it is better to log in later.

User inattention

You previously visited a similar domain, for example, vkonlakte.ru or vkk.com.
Without noticing the difference, the user mistakenly enters his data, providing it to scammers. Further spam is sent from the page, all kinds of groups are added. Developers quickly block hacked accounts, which causes a lot of trouble. If this is repeated more than once, then a lifelong ban is quite likely. In this case, you will have to create a new page. If, when entering your login and password, the message “Cannot authenticate via a secure connection” appears, then you need to update your browser. It is worth noting that in such cases, always try to log into the site through another program. Everyone has Explorer installed out of the box, so use it.

#5 Incorrect data

Another reason why you can’t log into VK today is entering incorrect login information:

1. Make sure the CAPS LOCK input is disabled;
2. Make sure that the included layout is correct.

Did you fail to enter the correct password because you completely forgot the combination, or your page was hacked? Then here's how to restore access:

• Click the “Forgot your password?” icon under the authorization form;

• Enter the phone number you provided when registering your account;

• Select the captcha to confirm. Enter it as carefully as possible, sometimes it is an incorrect captcha that prevents you from logging into VK;

• Enter the last name from your page;

• Confirm that this page is yours;

• A digital code will be sent to your smartphone - enter it in a special window and click the “Change” button;

• Create a new password and repeat it twice.

Why can’t I log into VK on my page from my phone or computer if the password is correct? Make sure you entered the captcha correctly:

1. Refresh the picture to see the distinguishable symbols;
2. Check the layout.

Comments (19)

• Ivan

  Hello. I still have the same problem.
  I did everything written above. The host file is clean, just in case I replaced it with a new one. without results, I checked the link with an antivirus. finds nothing. I try to log in from all browsers, the page loads and displays the error “page timed out” or something like “the page cannot be displayed.” I don’t want to reinstall Windows. Are there any other solutions to the problem? Answer

  Read also:  We set any marital status of VK. 2021 (Not clickbait)

  SMARTRONIX

  Run a ping command for this site, there should be a response from the server. Check with your provider to see if this resource is blocked. If you are using a router, reboot it or reset it and set up the connection again.

• Valentina

  Hello, I’m from Ukraine, I can’t access my page, although the password and login are correct, it doesn’t even find my data, my link is someone else’s page. What to do, how to restore? Thank you.

• SMARTRONIX

  Valentina, you need to try to recover your password on the social network page; if that doesn’t work, then contact the social network support service.

We answer questions in the comments. You can post a comment on this page or ask a detailed individual question using the form at the link provided. If you are not ready to describe the situation in detail, leave a comment. We try to answer everyone.

#6 Fraudulent activities

If the reason why the question “I can’t log into my VKontakte page, what should I do” appeared is a request to transfer funds, you should be as careful as possible.

Remember that the social network cannot charge additional fees for use. If you receive an alert requiring you to send a paid SMS message, this means that you are dealing with scammers.

Do not send messages under any circumstances - in such situations you risk losing a large amount of money!

To protect yourself, you must:

• Install or update your antivirus program;
• Run a system scan;

• Clean your device thoroughly to get rid of the virus that has infected your device.

Why can't I log into VK?

Problems with logging into VK are not new today: quite a lot is known about the reasons for such an incident:

• users of the social network living in Ukraine cannot go to the site or freely use the VKontakte application - operators and providers are officially prohibited from providing a connection to the site. Bypass the blocking using a VPN (the IP address from which the request originates is changed to the address of a state where there are no restrictions and you freely use VK);
• incorrectly entering your login and password does not allow you to enter the page;
• do not remember your login or password;
• did not pass the security check (when you enter captcha to prove that you are not a robot or did not send a confirmation code);
• Internet is disabled;
• a malicious file or software that gets onto your computer or phone prevents you from gaining access to your account by requesting the sending of some paid SMS. Congratulations, you have become a victim of cybercriminals. It’s good that the functionality of the page is being restored;
• picked up viruses or installed malware that interferes with the normal functioning of the social network;
• check the host file - this often causes problems with VKontakte;
• During maintenance or reboot of the company's servers, access to the site is blocked.

Now that we have figured out “who is to blame,” let’s move on to the “what to do” part.

#7 Problems with the hosts file

If now you cannot log into VK, then try editing the hosts file on your computer. To do this, follow the instructions below:

• Go to the "START" menu;
• Open the search bar and enter the file name “vkontakte.exe.”;

• Activate search;
• If you find a file, immediately remove it from your computer manually or using a special program (for example, CCleaner).

Edit the host file:

• Go to C:\Windows\System32\drivers\etc;

• Find the hosts file;

• Open it with Notepad;

• Clear the contents, leaving only the line “127.0.0.1 localhost”;

• Save your changes and restart your computer.

How to restore VK operation after a virus

Ways to restore the service if you get a virus:

Scan your computer for viruses

The best solution is to scan your computer with a free antivirus utility from Dr.web - CureIt, and then install a good paid antivirus - the same Dr.web or Kaspersky.

To protect yourself from SMS extortionists, do not download various types of programs for hacking VKontakte. They are mainly created by scammers who want to make a fortune from inattentive users.

Clean hosts file

If the first method does not solve the problem, then cleaning the hosts file can be an equally effective option. You will not only unblock access to the social network, but also gain access to all other pages on the Internet that were previously not launched for no apparent reason.

1. We perform the following steps strictly in order: “My computer”, “Local disk” (for most it has the letter C), “Windows”, “system 32”, “drivers”, “etc”.

   
   Path to hosts file

2. In the folder we find the “hosts” file and right-click on it, in the menu that opens, click “Open” and, among the proposed programs for reading and editing, select notepad

   
   Open the host file using notepad

3. We look at the photo of the correct file and delete all the lines that differ from the sample

   
   Sample hosts file

Never, under any circumstances, use hacking programs from third-party or unsafe sites. There are no official methods, and all the abundance of applications that you find will only help you in losing access to your account and debiting your personal funds.

#8 DNS server

Let's say you tried all the methods described above and nothing helps. And you again write your millionth letter to technical support with one question: “Why can’t I log into VK through a computer?” Meanwhile, it is quite possible that the solution is right under your nose, or rather at hand. Most often, it is not possible to log into VK from a computer due to incorrectly installed DNS servers. To check, follow the instructions:

• Click "Start", then "Settings". There, go to the “Network and Internet” section.

• Find the item “Configure adapter settings”, click on it.

• Right-click on the name of your network, and then in the drop-down list on the word “Properties”.

• In the IP version 4 section, click on the “Properties” button.
• And check the box next to Obtain DNS servers automatically. And then OK.
• Check.

Why VK does not open in the Yandex browser

Negative factors that negatively affect the functioning of the social network:

• Problems with the server itself.
• Saving the wrong domain name.
• Blocking by antivirus or ad blocker.

There are a number of other problems due to which the application does not function normally. They should be considered separately so that they can be corrected when they appear.

You should start troubleshooting when your stories are not loading and you have problems logging in.

Viruses

Malware often negatively affects the functioning of a social network. This problem is not difficult to deal with. You need to run an antivirus and remove problematic folders from your computer. To avoid infecting your PC or smartphone with viruses, it is recommended to install and activate an antivirus program and scan all files before downloading.

HOSTS file

A lot of errors are created by the HOSTS file, which is responsible for the process of converting a domain name to an IP address. This is due to viruses that provoke the appearance of new entries to an existing site name.

Follow the step by step guide:

1. Go to the system folder with system32.
2. Find and open HOSTS using a standard notepad.
3. We delete the line vkontakte.ru.

After cleaning the PC from unnecessary information, as a rule, the program starts to launch. If the actions taken did not eliminate the problem, then the reason is different.

• VKontakte does not open through Opera, Chrome and in Mazil.

Cookie

The most common cause of problems accessing a social network is a clogged cache in the browser. To fix the problem, just clear your cookies and cache:

• Go to “Settings” in the “Advanced” section.
• Go to the item “Protection of personal information”.
• Click on “Content Settings” and “Cookies”.

It is advisable to remove all unnecessary information. The average user does not need such data, because they provide absolutely no benefit. After reloading the browser, the system begins to function without problems.

#9 Firewall operation

Additionally, you should pay attention to the operation of the Windows Firewall. Software specially created to protect your PC from external threats may well block a social network as potentially dangerous. Therefore, instead of continuing to moan: “Why can’t I log into my VK account,” it’s better to run and check the work of the Defender. For this:

• Open your firewall settings in Control Panel and click on Advanced Settings.

• View the list of outgoing rules.

• If something looks suspicious, double-click on it and look in the “Area” section. If you see information related to the social network there, delete the rule and try to log in again.

If you still can’t log into VK, let’s try further.

Why is the VKontakte page unavailable?

If you find that the administrators have blocked your profile and your page is “frozen,” this may be for several reasons: due to spamming, posting prohibited content on your or other people’s pages, due to your suspiciously high activity, use of profanity, insults , participation in dubious groups, etc. If you have not done anything like this and are at a loss why the VKontakte page is inaccessible, perhaps your profile was hacked by attackers for some of their own purposes.

First of all, you need to send a message to the technical support service, detailing how your page behaves suspiciously by filling out a fairly detailed form. The data that it asks for cannot be known by insidious hackers, so there is hope that the site administration will return your page to its legal status. In addition, you should try to immediately change the password to log into your account. If your efforts are in vain and the page is still frozen, you will have to wait three months for the administration to consider your case or create a new profile for yourself.

#10 Router settings

Another reason why you can’t log into VK is the router settings. It is quite possible that your parents or significant other decided that you spend too much time on the social network and decided to cut off your access to it and simply blocked the URL in the router settings. But this too can be fixed.

1. Open the router settings (login details can always be found on the device body).
2. Go to the “Access Control” - “Rule” section.

In the list of created ones, delete the one associated with VK.

The “Login” button on VKontakte does not work

Go to the main page, enter your username and password, but on the VKontakte website the “Login” button does not work.

• Browser bug. Sign in through another one.
• Check the host file, this may be the issue. Clear everything except the treasured line and save.
• They give you a fake VKontakte website, but since it’s not the original, you won’t be able to log in. Check your antivirus software and reinstall your browser.
• Antivirus against your frequent use of social networks. Add to the exclusion list and continue communicating with your friends and comrades.
• Problems with the Internet connection or router settings. Did you remember to refill? Providers also have problems, and if the problem is with the router, reflash it.
• More work on the VK side. Just wait here.

Try it, the proposed methods have been tested in practice.

#11 Security Policy

If all 10 of the above methods did not work and you are still asking: “Why can’t I log into VK from my computer?”, then it’s time to talk about local security policy. This is a special section where you can create various blocking rules. This item is hidden in the control panel (section “Administration”). Open it and click on the line “IP Security Policy”.

And again we are looking for an extra rule.

VKontakte messages and photos do not open

The last thing I would like to talk about.

Such a nuisance happens when you try to open a correspondence.

The same thing happens when you try to open a photo (see pictures and photos on VKontakte do not load). Quite unpleasant.

But there is also good news. You don't need to do anything. Just wait a couple of minutes. Such errors appear extremely rarely, and are corrected very quickly. In my memory, the longest wait was about 15 minutes.

That's all. After this, all functions begin to work normally again.

If all else fails

Have you read this far, but the problem is still not solved and you still can’t log in from your computer or phone? Then there is only one option left - a failure in the social network. This happens, although not very often. You can find out about problems with the system either from news portals (they definitely won’t miss such an event) or through special sites (such as https://downdetector.ru/ne-rabotaet/vkontakte/).

If the matter really is a massive failure, the question: “Why can’t I log into VK from my computer and phone,” as well as “what should I do to log in?” does not make sense. There is no way to influence the situation; all that remains is to wait for the developers to complete the site restoration work.

How to protect your computer from viruses

Of course, it is impossible to completely protect your system from spyware, but there are still the most common and proven ways to reduce the risk:

• When the computer is turned on, the browser should also be running.
• Install a high-quality antivirus, update it regularly and run a system scan.
• Do not install dubious programs and do not follow links to third-party resources, in particular from the VKontakte network.
• Don't click on links, even from friends and family, until you've verified that they actually sent you the message.
• Create two accounts on your computer: Administrator and User, and log in as the second one. The problem is that most of us log in as an administrator, and he can perform all the actions. Thus, if a virus attack is committed, then any program can easily carry out all the manipulations. When you log in as a user, your rights are limited. And the virus program will not be able to change data in the registry, install its software or paralyze the system.

How to avoid problems?

Finally, let’s figure out how to avoid collisions with scammers:

• Keep your antivirus updated;
• Before logging in, make sure you are visiting the correct site. Even one extra character in the address can lead you to a page with a similar design that steals data;

• Create a complex password that combines numbers and letters;

• Do not download unverified programs to get likes or view private profiles;
• Never open emails from dubious users.

We hope that now you have sorted out the problem and you will never have to write to technical support again: “What should I do if I can’t log into VK from my phone or computer?” After all, you can cope with even such a situation quickly and easily!

Why doesn’t the page on the VKontakte website open?

We don't always get everything the way we want, and sometimes computers and the Internet malfunction. Today, very often there are times when VKontakte does not open . And a special problem begins when no one can help deal with this problem.

First, you need to find out the reason
why VKontakte does not open . In most cases, the answer is simple - it's a virus. Most often, the reason for this is some program or application that was installed on your equipment with or without your help. You will find all services for promoting a VKontakte account and group here .

The first signal that a virus has appeared is the appearance of a window asking you to send an SMS message in order to activate your account. After this, the VKontakte page does not open . Here you need to remember how he got to you. article for what to do if your website has been hacked .
Sometimes the reason may be tempting offers to save video or audio, or install a program to increase ratings or get free votes. Naturally, you will never be able to completely avoid all sorts of tricks, but you just need to be very careful and trust less of all tricks. Since they were invented in order to make money from you. Safely adding friends to your personal VKontakte page is available in this section .
As a rule, not every user of the VKontakte social network has programming skills. As a result, we simply cannot cope with this problem. In such cases, you need to seek help from a specialist. Well, if you understand what’s what, then coping with the virus will not bring you much difficulty. Perhaps your page was blocked at work - read about this at the link .

So, we can summarize how to get away from the problem when the VKontakte website does not open :

— Do not install dubious programs on your computer under any circumstances;

— Do not follow links that come from friends whose pages have been hacked;

— Install a good anti-virus program on your computer and use it to scan every file you are about to install;

- Do not trust various interesting and tempting offers.

— If you take into account all these nuances, then there will be no problems with the VKontakte website. You can add likes to photos or VKontakte posts on the next page .

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