How to find out which number your Sberbank card is linked to

How to find out which number is linked to the card? Practical methods

There are several options for obtaining information about linking your phone to plastic payment instruments. All of them allow you to quickly and effortlessly obtain information about the connected service.

How to find out which number is linked to the card:

perform an operation;
use the functions of Mobile Banking;
use a self-service device;
log in to online banking;
come to the branch of the issuing bank;
contact support.

How to find out a phone number from someone else's card number

As you can see, there are several ways to find out the phone number to which a personal bank card is linked. The situation is much more complicated when you need to find out the phone number to which someone else’s card is linked. This may be necessary in cases where the plastic needs to be returned to the owner, but there is no way to contact him.

Unfortunately, the bank did not provide for such an opportunity. This is due to the fact that any financial organization regards the data of its clients as confidential information that is not subject to disclosure to third parties. Only certain government agencies have the right to request such information, and only if there are compelling reasons.

Obtaining information after surgery

The method is suitable for those who do not want to contact a bank or use other services. But to obtain information using this method, there must be funds on the card account, and the client must have a phone with an active number at hand, which must be linked to the credit card.

For the option to work, you need to perform any operation: withdraw cash or pay for goods in a store, for example. The amount of expense or income does not matter. If, after completing the operation, the client receives a notification about the remaining balance on the card via SMS, it means that his number is attached to the credit card.

The method is suitable for those who use several SIM cards at the same time or want to find out which cards are linked to a phone number. To do this, you need to pay with each of the credit cards.

If you haven’t received an SMS about your balance within 24 hours, it’s possible that another number is linked to the plastic payment instrument, or the client is using an economical (free) version of mobile banking. In this case, no balance notification will be received, but the owner will be able to make a transfer or pay online.

Is it allowed to link one number to two cards?

Of course, the answer to this question will be positive. After all, some clients of a credit institution may have different bank cards, for example, salary, credit and debit cards, all of which can be linked to the same client number. The thing is that when applying for a plastic card, the client indicates a contact phone number, and it is this number that is linked to the plastic card with the written consent of the client.

True, not all clients know that if several cards are linked to the same phone number, then the fee for using the service will be debited from each plastic card. In order to avoid unnecessary costs, you should contact the bank or call the hotline operator and make one card informational. That is, it is from it that the monthly fee will be debited. By the way, it’s worth considering that Mobile Banking for credit cards is provided free of charge, so it makes more sense to link the service to it.

Please note that when several cards are linked to one phone number, you need to be especially careful when performing different transactions; carefully indicate the last 4 digits of the card number when paying for services and making money transfers.

Obtaining information on Mobile Banking

It is easy to check the availability of the service without making transactions on a payment card account. To do this, the owner must know any of the service commands. All you need to do is request a certificate from Mobile Banking: the service is free and allows you to obtain information about the capabilities of the service. This function is available to Sberbank clients.

Instructions for requesting a certificate will help you find out which number your Sberbank card is linked to:

a notification with the word “HELP” should be sent to number 900;
if the service is activated, the client will receive a message in return SMS about the capabilities of the mobile bank (in points 1 to 5);
you should send the number 5 to 900, the message will contain information about the list of cards connected to this phone number.

A message from number 900 may arrive with a delay of up to 5 minutes. If there is no link, the client will receive an SMS stating that it is impossible to obtain information about the service. If after 5 minutes you still have not received the SMS, you should check if the phone memory is full and repeat the request.

This is one of the fastest and easiest ways to check which number the card is linked to. Customers of other banks should check which number and message should be sent to for quick reference.

Is it possible to find out a phone number using a Sberbank card number?

Today, users have several ways to find out which phone has a plastic card attached to it. Each of them will be considered using the example of Sberbank, the largest financial organization in the Russian Federation. It allows you to attach no more than 8 cards to one phone, and the option is absolutely free.

Method 1. Through the official website

You can find out the phone number to which your bank card is linked by using the financial institution’s web resource. To do this you need:

Get to your personal page using identifiers.
Click on the gear icon in the upper right corner of the screen and go to the “System Settings” page.
In the list of functions, open the “Mobile Applications” tab and select “Mobile Banking”.

From the list of all displayed active cards, select the plastic card you are interested in, opposite which the associated phone number will be indicated. It can be removed or replaced with a new one.

Method 2. Via SMS

You can find out the phone number associated with the Sberbank plastic card using a short command sent via SMS. The algorithm is quite simple and accessible even to inexperienced users.

On your smartphone, open the “Messages” folder and select the “Create new” option from the list.
Set the number 900 as the sender.

In the text field, enter the command “HELP” or “INFO”.
Click on the “Submit” button.
A few seconds later you will receive a response SMS with a set of commands to receive information.

Enter the required code in the text field and resend it to the short number 900.

Within a minute, the bank will send a notification indicating all valid cards and the phone number connected to them.

Method 3. By making a call

You can find out which subscriber number is linked to a bank card even if you do not have access to the Internet. In this case, a convenient way is provided - call Sberbank support at the number:

900 – from mobile;
+7 – from a stationary device in Moscow;
8 – from a landline phone (free throughout Russia).

After listening to the answering machine instructions, you will need to press the number “0” on the keyboard to contact the operator. When the specialist answers, he should say:

the purpose of your call, namely the desire to find out the phone number attached to the plastic;
Sberbank card number;
the code word that the client indicated in the contract at the time of signing it;
passport details.

After the operator makes sure that the card owner is talking to him directly, and not a third party, he will verbally announce the current number. It can also be sent by SMS message, but only upon request.

The most effective option is to visit any bank branch in person. The operator will conduct an on-site check and find out which phone number is associated with a specific Sber card. This service is provided within a couple of minutes completely free of charge. The only inconvenience of this method is the time it takes to visit the office and wait in line.

Obtaining information from a self-service device

Terminals and ATMs allow you to obtain information about a linked phone number at any time of the day. To do this, you should have bank cards with you, for which a certificate is required.

To receive information through the terminal, the client must:

insert a credit card into the device and enter the code;
find the section dedicated to mobile banking;
check the status of the service; if there is no information, it means there are no phone numbers associated with this card.

Sometimes information is displayed incorrectly in the terminal. For example, the client forgot to pay for the service this month, and the ATM will show that the mobile banking service is completely absent. Therefore, it is recommended to check the balance and recent transactions from the credit card: if there was a partial write-off in favor of SMS notifications, it means that they may be blocked due to non-payment.

If, when connecting to the service in the terminal, the client saved a receipt, he can check the current phone number in the document. This is an easier way to find out which number is associated with the card, using the capabilities of the self-service device. But you should remember that over time, checks tend to “burn out.” Therefore, it is not always possible to read what information was in the document 6 or more months after the transaction.

Is it possible to link two numbers to a card?

In fact, it is quite possible to link a second phone number to the same plastic card. This is especially convenient for customers who use multiple mobile devices. However, it should be borne in mind that this is not always safe, and to be more precise, you should not leave your gadget unattended so that third parties do not gain access to your accounts. But it is impossible to activate the service yourself; to do this you will need to use one of three methods:

connect the service through self-service devices, for this ATM menu you will need to find the “Sberbank Online and Mobile Bank” button, then select the Mobile Bank service and connect another phone number to it;
in another option, you can call the hotline operator at number 900 and ask to connect your bank card to another phone number, however, in this case, to identify your person you will need to give the code word and other information;
Finally, in the latter option, you will have to personally visit a bank branch and activate the service through a banking specialist; you must have a passport with you.

Please note that if the same card is connected to two mobile phone numbers, then an SMS message will be sent to each of them.

It must be said that if you decide to connect the card to another phone number, then you should definitely disconnect it from the previous number. As mentioned above, the SMS message will be sent to two numbers at the same time. If you got lost and did not restore your SIM card, then linked your card to another phone number, then the service is not deactivated on your old number. It continues to function until you turn it off yourself through a hotline operator or bank employee. Mobile operators transfer blocked numbers to new subscribers, which means that information about your accounts can get to criminals.

Let’s summarize how to find out which numbers are connected to Sberbank’s mobile bank. This can be done in several ways, including remotely through Mobile Banking or Sberbank Online. You can activate the service through a bank employee, hotline operator or self-service device. By the way, if you do not use the SMS banking service, you can disable it; to do this, you can use all of the above methods; you can renew the service through a bank employee if necessary.

Address to bank employees

Having a card and passport at hand, clients can obtain information about the numbers associated with the payment instrument from bank managers. It doesn’t matter what the client chooses: both during a personal visit and when calling the contact center, identification is required. Therefore, the cardholder must provide not only a credit card, but also passport data.

By contacting the office, the client can request a document linking bank cards to phone numbers. The service is provided free of charge. By calling customer support, the cardholder can request information verbally. In addition to your passport and card details, you need to provide a code word. Some banks allow information to be sent by email. The period for receiving notification is no more than 10 days.

Why is a bank card linked to a phone?

Linking a bank card to a mobile phone is not an unnecessary step. The first thing to note is the time savings. You don’t have to re-enter your details when making transactions; payments are made in a matter of seconds.

The importance of a mobile phone in Sberbank is great. Without a valid number, the client will not be able to receive either a regular debit card or a credit card. You won't be able to buy anything online either. You can see how much money has come to the card and the remaining balance only at the nearest Sberbank terminal or ATM. With a linked number, all these services are available anywhere, and they are completed in a few seconds.

What other advantages can be highlighted:

quick blocking if the card was stolen by fraudsters, or the owner himself lost it;
viewing payment history indicating the name of the sender and recipient, amount, time of transaction and other necessary information;
receiving reports on the expenditure of funds on a Sberbank card;
the ability to top up a phone serviced by any operator in a few seconds;
ability to work with electronic payment systems;
making payments not only to Sberbank cards, but to other financial organizations;
obtaining round-the-clock access to your money for purchases in offline stores in Russia and the world;
connecting the “Automatic payment” option, which will allow you to avoid delays and prevent overpayments.

In fact, linking a Sberbank bank card is analogous to connecting the “Mobile Bank” option. In the same way, alerts are sent to the number associated with the card when there are any changes in the balance.

IMPORTANT! Alerts to a mobile phone can only come from the official number of Sberbank - 900. Fraudsters take advantage of the gullibility of citizens and send them messages supposedly from Sberbank, which indicate that the card is either blocked or requires activation. There are several options, but the essence of all of them is that the person is asked to provide the username and password for the card. This is strictly forbidden, since, knowing this information, scammers can easily get money from your account.

Sberbank allows you to connect up to eight cards to one mobile number of a Russian telecom operator. At the same time, you can link cards of different types. Only one phone is connected to one plastic.

READ 5 ways to view your transactions on a Sberbank card

Connecting the “Linking” option is free for any Sberbank client, but you will have to pay a certain amount for its monthly or annual maintenance. How much will be debited from the card for receiving alerts and providing additional features depends on the type of card, as well as the functionality of mobile banking.

Obtaining a certificate in Internet banking

More than 80% of clients use the mobile service to perform online banking transactions. This is one of the fastest ways to find out which number the card is linked to.

To get help, just log in to the system. If the main card is linked to the current number, the client will immediately receive a notification about logging into the Internet bank.

If there is no SMS, you should enter the code from the receipt (if possible). Next you need to go to the client’s personal account. The section dedicated to mobile banking will contain information about all cards and numbers associated with them. For security reasons, most online banks only indicate the first 4 and last 4 digits of the payment instrument.

Why link a phone number to a card?

It is not at all necessary to use a remote service; usually clients use the service solely at their own request, since the service is paid, and the bank does not have the right to impose it. Among other things, Sberbank offers two service packages: full and economical; the cost of the service will depend on the selected service package and the type of bank card. But nevertheless, there are several reasons why you should not refuse the service, let’s consider them:

To enter your personal Internet banking account, a one-time password is required, which is a necessary security measure; if the Mobile Banking service is not connected to the client’s personal phone, then he will be forced to take one-time passwords each time at ATMs to enter his personal account.
Thanks to this service, the client is always aware of his transactions; he receives SMS notifications about the replenishment of the account and the debiting of funds from it.
When paying for purchases in online stores, the Mobile Bank service is simply necessary, because all online transactions are protected by the 3D-Secure protocol, so entering the password from the SMS message is necessary to complete the payment for goods and services.

As you can see, linking a bank card to the client’s mobile phone number is simply necessary, primarily for security purposes. After all, from his mobile phone he can block the card if necessary and perform other operations on his bank account, so it is not advisable to refuse the service.

Please note that linking a phone number means connecting to the Mobile Banking service, the cost of which ranges from 0 to 60 rubles monthly.