VKontakte is a very widespread social network, popular throughout Russia and Ukraine. People use Contact not only to exchange messages and listen to music; users store necessary documents and personal information here. It is not surprising that many were interested in the possibility of a security function, which is sending an SMS with a code to the number associated with the page to confirm any actions on it. But it happens that the VK confirmation code does not arrive. We will talk about the reasons why this can happen and what to do in this case in this article.
Phishing site
The problem occurs due to user inattention. You may have visited a fraudulent site.
Phishing site is a copy of the official VKontakte page. After entering your username and password, a notification appears that a message has been sent to your phone. Only it won't come. What to do? Pay attention to the domain. If you suspect, change your password immediately. If you have any doubts, go to the VKontakte page from Wikipedia.
What to do if the message never arrived
Make sure that the phone number indicated in the contact is correct. There are situations when a person is waiting for a code, but it comes to another phone.
If you have tried all the above options, but the confirmation code has not arrived, there is nothing left to do but restore the page. To do this, you need to “Submit a request to restore access.”
Now you know what could be the reasons why an SMS with a confirmation code does not arrive. Remember that in most cases the problem is on the user's side, not the social network. If the code does not arrive for a long time, do not hesitate to contact VK support. If the problem cannot be solved, restore access to your page.
Check the Hosts file
Hosts - a text file used to access the site without contacting the DNS server. If you specify the IP address and name in it, there will be no connection to the server. This is what malicious software uses to enter incorrect information. What to do? Open Hosts with a text editor. For example, Notepad. From located at:
Remove values after 127.0.0.1 localhost.
Reasons why SMS with confirmation codes are not received
There can be many reasons why messages with access do not arrive on the phone, and some of them are quite banal and can be eliminated in a few seconds.
Let's look at them in more detail:
| Causes: | Explanation: |
| Airplane mode is activated on the phone | You can turn it on completely by accident, and then wonder for a long time why calls and SMS are not received and the Internet connection does not work. |
| The operating system detects spam | Some models have a program installed that blocks SMS messages that are considered spam. This software should be disabled in the settings and you will need to request a confirmation code again. |
| The phone number is entered incorrectly | It is necessary to carefully check the correctness of the entered data so that the message does not go to someone else’s number. |
| There is an error in the operation of the device | In this case, you need to check the settings for receiving messages, and then try to send a control SMS to your phone from another number. If it doesn’t work, then perhaps the internal memory is full and there is simply no room for messages. Clear occupied space from unnecessary SMS, unnecessary files and programs (there are built-in tools for this or applications available for download in the App Store and Google Play). |
| Problems with the site | In this case, you need to contact the site's technical support with a request for help. |
Be careful when visiting various resources, especially those that offer to make money. Internet fraud can come in many forms. For example, a person gradually accumulates funds in his account, and then he logs out of the account, after which he can no longer log back in, although the login and password were entered correctly. The system writes that confirmation via SMS is required, but the code does not arrive on the phone. In this case, the money earned simply remains with the site owners.
Now let's look at how to solve problems with the delivery of messages from VK, Instagram and Sberbank, as well as what steps to take for iPhone users, MTS and Tele2 subscribers.
What to check first
Let's immediately talk about problems on the part of the service from which the confirmation code is requested. For example, recently there have been frequent problems with Sberbank Online and the State Services portal. Sometimes delays in receiving a service message can be several hours. This option should be taken as the main one if previously messages arrived quickly without problems. In such a situation, nothing depends on the user - you just need to wait.
If you have been waiting long enough for an SMS notification to arrive, but there is no feedback, I recommend doing the following:
- If a verification code is required to enter the mobile application, restart the program itself. Try requesting a code to log into the browser version of the service - it often works when working with online banking.
- Turn off Wi-Fi or mobile Internet for a few minutes and request the code again.
- For a few minutes, activate your smartphone's offline mode, which many people know as airplane mode.
- If you have an antivirus installed on your phone: open its settings and check the “Black List” option (may be called differently) associated with messages. If the antivirus has all the permissions, it can block the display of SMS and send them to the blacklist folder.
- Important! Your phone must have some free memory. If the memory is full, this may affect the uninterrupted reception of messages.
- Check the problem service using another number. If the situation repeats, these are temporary difficulties that are beyond your control.
- Some services may send verification codes as push notifications or emails. Be sure to check your mailbox. It is worth noting that online services offer several methods of delivering confirmation codes - if this is your case, request the code via push or e-mail.
Important! If you purchased a new SIM card, incoming/outgoing messages may not be sent due to blocking.
As a rule, all operators set a limit of 24 hours for activating a SIM card. If this is your situation, all you have to do is wait for automatic activation.
VK server loading
Although usually the reasons are on the user’s side, server problems with the largest social network in Russia are also not uncommon. Perhaps, at the moment, along with yours, several hundred thousand more requests have been received from other users. In this case, the server could simply not cope with the load and is still processing the incoming information. All you have to do is wait and try again later.
We recommend: How to restrict access to a page on VKontakte
What do we have to do?
If the reason for the non-receipt of SMS can be eliminated on your own, then you need to start with the fact that the phone, first of all, needs to be charged and rebooted. Then make sure that it is within the network coverage area.
If this is not enough, then:
- top up your card balance and pay for mobile banking services;
- remove the restriction on sending and receiving messages to short numbers in your phone settings;
- disable the active Airplane mode;
- Clean up your internal memory by deleting unnecessary media files, drafts, unused apps, text messages;
- remove the SIM card, wipe it with a cloth moistened with alcohol;
- insert the SIM card correctly so that it fits snugly into the corresponding slot;
- turn off cellular data;
- install a reliable antivirus program.
Modern technologies make it possible to do without the procedure of receiving, remembering and entering a code from SMS when replenishing the balance of a mobile phone. It is enough to enable push notifications on your Android device - a special service available free of charge to owners of the full SMS banking package in order to:
- After sending an SMS with the transfer amount to number 90-0;
- Receive a push notification in which payment confirmation is made by clicking the “Confirm” button.
The customer support service, working around the clock, will come to the rescue in any situation related to service at Sberbank. Questions regarding the SMS Bank service are also within the competence of the call center.
How to enable login confirmation on VK
In the top menu in the right corner, click on the button with your miniature and select “Settings” from the drop-down list:
At the next stage, go to the “Security” tab. At the very top we find the “Login Confirmation” section and click on the “Connect” button:
Next, we are provided with a whole petition about confirming your password using a mobile phone. They write how good it is for you and how bad it is for attackers. They also warn that if you enable this function, password recovery by phone number will become unavailable, and therefore we are asked to link the current email and indicate all the correct data on the page. So that it can be easily restored later. ().
We read all this and click on the “Proceed with setup” button
A pop-up window pops up in which we need to enter the password for the page and click on the “Confirm” button:
We enter the confirmation code that should have arrived on our phone and click on the “Send code” button:
The following window pops up, in which they write to us about backup codes and ask us not to forget to print them.
Reserve codes – a list of 10 access codes. These are constant numbers, they do not change and can be useful if you want to go to the page and your phone is unavailable at that time. You can enter one of these codes and get to the page. That's why it's important to print this list and have it with you.
Click on the “Finish setup” button:
Backup codes can be viewed in the same “Security” section. We find the phrase “Backup codes” and opposite it click on the “Show list” link next to it.
That's it, the function is disabled, we have completed the task.
And with this I will finish this article, I hope that the knowledge gained was useful to you and you implemented it, thereby securing your VKontakte account.
Attention:
when you order the code again, you may end up in the following situation. The first code got stuck somewhere, you ordered the code a second time, and then the first one arrived. You enter it, and VK is already waiting for the second code, and the first code is not accepted, VK says that the code was entered incorrectly. After all, the codes are different! He has already forgotten about the first one, but this is not so easy for you to understand, because it is not your fault that the first SMS did not arrive. Wait for the second one to arrive or order a call from a robot so that it dictates the code to you.
Instagram security code does not arrive in email
The problem when the program does not send the login combination occurs quite often. Having considered the main reasons, appropriate actions can be taken based on them. Usually the page is restored using standard methods. If there is no result, you can use the following solutions:
- Logging in through your FB account if there is a link;
- Resetting the code in the browser version of the social network. This method is suitable if the failure is related to the use of the phone.
The method based on restoring access through a search engine does not require a lot of time. First of all, you need to go to the main page of Insta. After this you need to follow these instructions:
- Click on the Forgot password button;
- Enter your email address and complete the captcha;
- Click the Reset link;
- Information is being updated.
It is recommended to carry out such manipulations without the need for restoration. This method is no less suitable for preventing failure. Correctly performed actions will be a guarantee to prevent hacking and fraud. When choosing a password, it is better to avoid easy-to-remember combinations.
Why am I not receiving an SMS to reset my Instagram password?
If you can't use your mobile number, you'll need to use your email address. In such a case, a link to change the required combination will be sent in an email. After clicking on it, the profile owner will reset the current data and enter new ones. If none of the methods work, you can assume that:
- No connection, low internet speed.
- The mailbox was entered incorrectly.
- The letter ended up in the spam section.
- The shipment provider cannot identify messages from a specific site.
If you can’t get a link to restore Instagram, there’s an easy way to do it. It is recommended to use someone else's verified mailbox or create a new one.
Attacker sites (phishing sites)
Fraudsters are constantly coming up with new schemes to deceive unsuspecting people. A phishing site is one page or an entire portal that completely copies the appearance of the original resource (in our case, the VKontakte social network). It also has a similar domain name. The goal of phishing is to obtain the user’s login, password and other data to use for their own purposes. An attacker can, on your behalf, ask your friends to transfer money to his card or sell the resulting VK profile.
Important! Check your VKontakte address. It should look like vk.com and nothing else. If you see another link in the address bar, for example wk.com, vkk.ru and the like, and the site interface is identical to the VKontakte social network, leave it immediately. Do not enter your data on such a resource under any circumstances!
