Not included in contact messages. Messages in VK do not open on the phone

When messages in the VK app on your phone aren't loading or updating, it can look like they're missing, erased, or simply won't load—no access. The dialogs are empty, or new messages do not arrive, the application only shows old ones. Messages are not opened, sent or received. “Update” and the loading icon are constantly displayed, but the dialogs never load. What to do?

A similar situation happens with comments - comments in the group do not open, comments on photos are not visible, and the like. Below are possible solutions to the problem.

Solution 1: Clear message cache

If your smartphone is on Android, you just need to clear the message cache in the VK application settings. Cache is temporary files. Correspondence that has already been downloaded is saved in the cache so that you don’t have to download conversations every time you open them. Sometimes there is a mess in these temporary files, and then the application freezes when you open messages. By clearing the cache, that is, by erasing temporary files, you kind of help the application create the cache again.

— Will all messages be deleted then?

- No, they won’t be deleted. Clearing the cache will force the application to download them again from the VK server where they are stored.

How to clear the message cache?

After that, try opening the messages again - they should load normally. If nothing changes, try the following solutions. There are three more of them later in our instructions.

VKontakte messages and photos do not open

The last thing I would like to talk about.

Such a nuisance happens when you try to open a correspondence.

The same thing happens when you try to open a photo (see). Quite unpleasant.

But there is also good news. You don't need to do anything. Just wait a couple of minutes. Such errors appear extremely rarely, and are corrected very quickly. In my memory, the longest wait was about 15 minutes.

That's all. After this, all functions begin to work normally again.

The last solution. Wait

VK may have problems right now. It is not necessary that the entire VC should not work. After all, VK is a very complex system. Only messages may not work. Most likely, they are already trying to fix this. If this is the case, then all you have to do is wait.

So, today we will talk to you about what to do if you do not open messages in Contact. In addition, we will try to figure out how you can send a letter on this social network, and also find out what the reasons for today's problem may be.

Engineering works

The first reason why users do not open it is due to technical work or updates on the site. At this moment, as a rule, not only your dialogues will fail, but also all other services.

In this situation, you should be patient and wait a while. After the prevention comes to an end, you will be able to read and send letters on the social network normally. Nothing depends on you here. is not the only reason why your VKontakte messages do not open. What else could cause this behavior? Let's figure it out.

What to do if messages on VK don’t open or don’t load?

In the most difficult situations, when the user does not open VKontakte messages, and all the technical reasons described above have been verified, there is only one way out of the current situation. It consists of contacting social network support agents. It is important to take into account that the message written by him must contain the most detailed and complete information about what happened. This will allow them to quickly understand and solve the problem.

Hello dear users. If you are reading this article, it means my site is functioning normally and opens without problems. The same cannot be said about VK, because sometimes it is not possible to access it, photos and messages do not open. What to do in this case?

If the VKontakte site does not open

, then you should use the following recommendations.
https://vk.com
And we get an error message.

There can be two options here - either the Internet does not work, or there is a technical problem on the contact side.

To determine the reason, just try opening any other website. If it works, then we wait until VK technical support fixes the problems.

If not, then here you should check and revive your Internet connection.

Viruses

If you tried to use unlicensed applications, as well as programs that supposedly expand the capabilities of social networks, then it is not surprising that you will not be able to write or read messages. Most likely, you have “caught” some kind of virus.

It is this that interferes with the normal functioning of the site in your browser. So in this situation, you will have to clean the system from various computer infections. After this, as a rule, all problems disappear. So if you can’t open VKontakte messages, try scanning your operating system. In general, these are the two main reasons why you might have problems. Now let's try to figure it out and also send them. In fact, there is nothing difficult or requiring special knowledge (for example, in programming).

Why aren't messages sent in contact?

It is with sending the message that problems may arise. No, it’s not a matter of natural shyness, self-consciousness or suspiciousness. The purely technical side of the issue comes to the fore.

Usually users cannot send a message to VK for a reason:

Failures on servers, problems with the equipment of the provider.
Disabling javascript in the browser.
There is no phone number associated with the account.
You are blacklisted by the user you are trying to send a private message to.
Infecting your computer with malware.

Basically, they all arise due to non-compliance with the rules for safe use of the network or simple laziness. Most often, this error occurs due to browser updates; if you disable them, you can avoid constant crashes, including VKontakte.

It just so happens that vk is one of the most popular sites in the Russian-speaking segment of the Internet, which is why it is convenient for attackers to target it. But if it is extremely difficult for them to hack the security of the resource itself, and often even impossible, then they will be able to test the strength of your systems.

Reading

We have already explained to you what to do if VKontakte messages do not open. Now let's assume that everything is working and functioning for us. How can I read letters sent to you? Let's figure it out.

If you logged in from a mobile application, then simply click on “my messages” and then select the appropriate dialogue. New emails will be highlighted. That's all. When you are at a computer, things are a little different.

From a computer? There are several ways to do this that will definitely please you. The first scenario is nothing more than reading a letter from a pop-up window. If you are in front of your computer at the time of receipt, then at the bottom of the screen in your browser (in the website tab) you will see a window for a while in which the letter will be displayed. As a rule, such alerts disappear quite quickly.

In addition, if you don’t know what else you can do, you can click on the number with the number of messages sent. It is located opposite the “My messages” column. As a result, you will have a list of all sent messages. Read them - and that's it.

You can also click on “My Messages” and then select the conversation you need. Where there are new letters, you have a color highlight. Click on the conversation with the mouse and the conversation will be opened. Nothing complicated. True, now we will move on to a more interesting and simpler activity - writing messages.

If messages are not read

As you know, in VK you can send not only text messages, but also video and audio recordings, as well as pictures. All of the above instructions will help you if the messages section is not visible. But why are messages in contacts opened but not read?

Text

If text messages are opened but remain unread, there is no reason to panic. Perhaps this is a minor system glitch and it will go away soon, just reload the page periodically.

In addition, if you use some kind of extension for VK or an application that disguises your presence on the network as offline, then it is worth checking its settings (if you use such an application, you will definitely understand the settings). You may have set your own settings so that messages you view remain unread.

Audio

It may happen that you see text messages, but do not hear the audio message. What to do if voice messages in VK do not open? Firstly, all of the above instructions are relevant in this case, and secondly, the reason may be much more banal:

Check if the sound on your device is turned on.
Make sure the message actually has something to listen to. It may turn out that your interlocutor accidentally clicked on send without having time to write down anything. Or maybe he has problems with sound recording and you received a message without sound.
In any case, you can always ask the other person to repeat his message.

Compose a letter

How to send a message “VKontakte”? First we need to form it. In fact, this process will not take you very much time. Of course, if you are not going to print kilometer posts.

First, you need to log in to the social network. After this there are two ways. The first is the choice of your future interlocutor. Look at his profile and then select "send message." In the window that appears, write a letter, if necessary (the “attach” item at the bottom of the window), and then click on the “send” button. You can also use the Enter key.

Another way is to use existing dialogs. You will need to visit the “My Messages” section, then select a conversation, and then write the post you need. Next, proceed in the same way as the first method - click on “Enter” or the “Submit” button. That's it. As you can see, nothing difficult. Now you know what to do if VKontakte messages do not open, as well as how to write letters and read them on this social network.

Any software is not immune to system errors. Also, the social network VKontakte can sometimes refuse to execute commands requested by the user. Sometimes the cause of the problem is quite easy to find out, and sometimes it is not related to the user at all. In one case or another, there are several ways to find out why messages are not opened in VK and what to do to fix the problem. This article will talk about this.

If the problem occurs on your computer

If messages in VK do not open on the computer, then we can go in several ways. Only in this way will we find out the true cause of the breakdown and be able to eliminate it.

Checking the operation of VK

So, to eliminate the first of the above reasons, you need to do the following:

Reload the VKontakte website. Close and open the browser tab with your page or log out completely and re-enter your username and password to log in. Still not opening? Go ahead.
Try loading the dialogs a little later. If there really was a failure, then most likely the VK administration is already working on resuming work.
Restart your computer. Didn't it help either? Then move on to the next point.

Clear cache and fight viruses

If your device's operating system crashes, rebooting can help. We have already considered this option. But since you have read this far, then most likely the dialogues still do not open. In this case, you should conduct a full system scan with an antivirus. It will be useful to update its databases first (usually this happens automatically if you have not changed the program settings).

You can also clear the cache to free up device memory from unnecessary load. Let's look at how to do this using the Google Chrome browser as an example (in other browsers the steps are identical):

Go to your browser and click on the three dots at the top right.
Click “History” - “Clear history” on the left.
In the window that appears, leave all the checkboxes to delete both cookies and images.
Click "Delete data". Check if the dialogs open.

Please note that this procedure will delete all logged in sites. You will have to re-enter your usernames and passwords for these pages to open.

Checking the browser and provider

Let's check if everything is in order with your provider and browser. This is also very easy to do:

Each provider has its own hotline, which users call to find out where to get Wi-Fi or what to do if a cat has chewed through the “Internet cable.” Typically, the support telephone number is specified in your Internet service agreement. You can also call it and check if everything is in order with the transfer of data to your address. Or you can go the other way.
For example, you can check whether other sites open (any ones you want). If they load quickly and completely, then most likely the problem is not with the provider.
Try accessing the Internet using a different browser. To do this you need to download and install it.

It is better to download the browser from the official website, which you can easily find on the Internet. Well, if you are too lazy to look, here are some links:

Yandex Browser - browser.yandex.ru.
Google Chrome - www.google.ru/chrome/.
Mozilla Firefox - www.mozilla.org/ru/firefox/new/.

Once you click on each of these links, you will see an "Install" button - click it to get the new browser on your PC. Then the system will do everything itself, you just need to press OK periodically.

VK messages do not open

As already mentioned, there are several ways to troubleshoot a problem with a social network. Below are four causes of the problem and, accordingly, four instructions for eliminating it. It is recommended that you try each method in the order in which they are presented. Starting with the least labor-intensive ones and ending with the more complex ones, the implementation of which will require additional software.

Reason 1: Site malfunctions

First of all, when problems arise with opening messages on VKontakte, you should not go into all seriousness and take serious measures. Thus, you can only cause harm by using means that even affect the operation of the operating system. It is best to make sure that the site itself is working correctly, and only then move on to other methods.

The social network VKontakte, like any other site, is not immune to sudden breakdowns. To reliably verify this, it is worth analyzing the state of the resource. Messages are the cornerstone of the resource; accordingly, a breakdown of this subsystem will affect other elements. Browse all sections of the site, launch several applications, try to write a comment. If most of these actions lead to any other errors, then the problem lies in the service.

If you are not sure whether the problem is caused by site errors or whether it comes directly from you, then it is suggested to use a special service that analyzes the site and keeps statistics on its performance. This service is called “Every Failure”.

Go to the official website of the service.
Go down to the table “Failures on VKontakte”.
Review the site's outage graph.

If during the period when you tried to log into VKontakte messages, the graph has peaks, then the reason is in the VKontakte servers. If the indicators have low statistics, then you should move on to the next method of fixing the problem.

Reason 2: Browser problems

Sometimes the browser may be the reason for the inability to open messages on VKontakte. When running for a long time, the program collects a lot of data and files, at some point the memory may become full and then some error will appear. In such cases, it is recommended to restart your web browser and try to read the messages again.

If this does not help, then the problem may lie elsewhere. To take the guesswork out of things, follow these steps:

Log out of your social media account. To do this, click on the profile icon in the upper right corner of the interface and select “Log Out” from the list.
Log in again. Just enter your username and password for your account, and then click the “Login” button.

After this, you should try opening the messages again. If the problem persists, then it’s worth checking that the browser itself is working correctly. The easiest way to do this is to use a different browser. As a last resort, if you have not installed any other similar program, you can use Internet Explorer. It is installed on the system by default.

If the problem is not present in another browser, then it is worth fixing the main one, so to speak. If you don’t want to bother, it is recommended to simply reinstall it. During this procedure, it is important to use the official installer downloaded from the developer’s website.

If the error still remains after reinstallation, you can try cleaning the local files associated with the web browser. To do this, follow these steps:

Launch your browser and open its menu.
In the list, find the “History” item and select “Show All”.
Click the "Clear history" button.
In the dialog box that appears, select “All time” from the drop-down list and check the boxes next to each item.
Confirm the cleaning by clicking on the appropriate button.

It is worth noting that these actions are performed differently in different browsers, but the essence is common.

As a result, the browser will be cleared of all files and data that have accumulated over a long period of operation. Of course, many user settings will also be lost, so before following the instructions, take care to save important data on your computer.

Reason 3: Virus infection

For ordinary people, computer viruses are an excuse for all occasions. Whenever there is a breakdown or any malfunction in the operating system, malicious programs are always to blame. Often they cannot in any way affect the performance of services, but there are exceptions. In general, this possibility cannot be ruled out.

It’s worth saying right away that the virus cannot solely affect the operation of messages on VKontakte. But every day, craftsmen are developing improved versions of malicious software, so this version should not be dismissed.

C:Windows\System32\drivers\etc\

It is in the final folder that you need to find the “hosts” file and open it using notepad. Among all kinds of symbols and various entries, those that begin with “127.0.0.1” are of interest. If there are any, then delete the entire line along with them. The fact is that these are domain blockers that affect the operation of individual sites.

If everything is in order with the file, then you can move on to a more serious weapon - using an antivirus program. Any will do, but if nothing is installed on your computer yet, we recommend using Dr.Web Curelt. This software is lightweight and can quickly scan the system for viruses.

Working with the program is quite simple: you need to launch it and click the “Start scan” button. If viruses are detected, this will be reported in the interface. All that remains is to click the “Delete” button.

Reason 4: No access from the VKontakte mobile application

Owners of mobile devices may also experience difficulties viewing messages on VKontakte. We are now talking about the client version of the site. If the problem is present, first of all, log out and log back into your account.

If this does not help, you will have to clean the application from unnecessary files. To do this, do the following:

Go to your smartphone settings.
Open the Applications section.
Find “VKontakte” in the list of programs and open it.
Click the "Erase data" button and then "Clear cache".

Just in case, you can try restarting the phone. Eventually the problem should disappear.

If this does not happen, the last method remains. You need to reinstall the application. To do this, open the Play Store, go to the VKontakte page and click “Delete”. After the uninstallation is complete, click the “Install” button.

Listed above are all known ways to resolve problems with logging into VKontakte messages. We hope one of them helped you.

The VKontakte social network, like any other similar resource, is an imperfect project, as a result of which users sometimes experience various kinds of difficulties. In this article, we will look at solving problems due to which some VK messages do not open.

Today, most problems on the VKontakte website, whether they are difficulties on the side of the VK servers or local ones, you can resolve by contacting technical support. At the same time, in order to achieve a positive result, you should be especially careful when writing a description of the problem, providing additional material.

Technical support is a last resort, as often the waiting time for a response from specialists can reach several days.

Further, if for some reason you do not want to contact specialists, we will tell you about the most pressing problems and possible solutions. It is also important to note that not all of the proposed recommendations may be suitable in your case, since the problem with opening messages itself is quite difficult in terms of finding solutions.

Reason 1: Site malfunctions

In the vast majority of cases, the problem with opening messages does not come from local user problems, but from difficulties on the server side. In this case, the only possible solution for you is to simply wait a certain amount of time and try to open the desired dialogue again.

It is best to check general malfunctions of the VK website when you can relatively accurately observe other problems associated with some other functionality. This comes from the fact that messages are one of the most important parts of the resource and cannot stop working separately from other elements of the site.

In addition to the above, we recommend that you read the article on the topic of malfunctions of the VKontakte website, in which we examined in some detail a special service that allows you to monitor VK malfunctions in real time. There, with the help of discussions, you can find out what problems most users have encountered and, if there is nothing related to the messages, move on to further recommendations from this article.

Reason 2: Browser problems

One of the most complex, but already local problems is that when the web browser is used for a long time or after files are damaged, the browser can provoke various errors in the interface of the VK website and not only. In this case, initially you can act in the most humane way possible by logging into your account again.

If the dialogs still do not open or are displayed incorrectly, then you should do exactly the same thing as described, replacing the Internet browser you are using with any other one. In this case, you can make sure that the problem is caused by a malfunction of the web browser, and not the VKontakte servers.

Further, provided that the problem is local, you can stop using the browser or reinstall it, following the special instructions on our website. In general, this choice depends entirely on your personal preferences in terms of ease of use of the Internet browser.

Read more: How to reinstall Google Chrome, Opera, Mozilla Firefox, Yandex Browser

Read more: How to clear history in Google Chrome, Opera, Mazila Firefox, Yandex.Browser

In addition, it would be a good idea to get rid of previously saved cache files, which in most cases helps resolve literally all problems with the browser.

Read more: How to delete cache in Google Chrome, Opera, Mozilla Firefox, Yandex Browser

Reason 3: Virus infection

Many users of personal computers, out of ignorance, often blame virus infection for all possible problems. And although this is possible in an extremely small number of cases, you should not miss the presence of malicious programs on your system.

Before moving on, be sure to read the section of this article regarding browser problems. This is due to the fact that there are viruses that can block any functionality of VK, usually harming the Internet browser.

First of all, you should rule out the most common problem, in which the system hosts

Please note that the essence of blocking using the hosts

We touched on it in the corresponding article on our website.

Typically, hosts
completely blocks access to the VK website, and not just to the section with dialogues.

Provided that the problem lies in other more complex viruses, you will need to turn to antivirus programs. There are many free antivirus programs on the Internet that are perfect for detecting and removing viruses.

In addition to the above remark, you can use special web services that are also aimed at detecting and subsequently removing malicious programs.

To save yourself from problems with viruses in the future, we recommend choosing and installing one of the most current antiviruses. In addition, this will allow you to make do with only the installed program, without affecting the above requirements.

Reason 4: No access from the VKontakte mobile application

If you are a user of the official VK mobile application and encounter problems in which messages do not open, you will also need to visit a special service to diagnose VK server failures. After this, provided that the problem is individual in nature, you will need to follow several instructions.

The article is intended for users of any device, but as an example we will consider the Android platform.

First, you need to re-authorize the application.

Open the main menu in the VKontakte mobile application using the navigation bar.
Using the icon and the gear image, go to the “Settings”
.
Scroll to the bottom of the expanded section and use the “Exit”
.
“Yes”
button in the dialog box .

After logging out, some of your account data will be deleted from your device. In particular, this concerns the possibility of automatic authorization in some other applications for Adnroid.

Once on the start page of the VKontakte mobile application, authorize using the login and password for your account.

Now double-check the functionality of the “Messages”
.

If problems with opening dialogs persist, you can also clean the application of various debris. Please remember that after following the recommendations, literally all data will be deleted from the add-on history.

If for some reason the recommendations did not bring a positive result, you need to reinstall the add-on in question. However, before proceeding with deletion, you should follow the previous instructions regarding deleting application data.

After the VK add-on is uninstalled, you need to install it again.

Before installing the application again, we recommend restarting your device.

Open the main page of the Google Play store.
Click on the line “Search on Google Play”
and enter the name of the application
“VKontakte”
.
Having found and opened the main page of the desired add-on, click on the “Install”
.
Confirm granting access rights to the application to your device using the "Accept"
.

Wait for the download and installation of the add-on to complete.
After VKontakte has been downloaded, use the "Open"
to launch the application.

We hope that after reading this article you were able to resolve problems with VKontakte dialogs not opening. All the best!

Viruses

Messages in contact are not sent, what should I do?

Step-by-step solution to the problem with VK messages

described below:

First, run an antivirus program.
If you don't have it on your computer, download the free version on the Internet. For example, a free utility from Kaspersky.
Check the system with it, restart the computer and monitor the changes.
If nothing has changed, look for the hosts file. It is located in the system32 folder.
This file contains certain restrictions, and the vk.com domain should not appear in it.
There should only be one line, so just delete the excess and save the changes.
After this, everything should work fine, if the problem was not in the browser.
There are already two solutions. The simplest one is to clear history
.
To do this, just go to the settings and select the appropriate item.
If it doesn't help, change your browser to any other one. According to VK developers, Google Chrome is best supported.
Or you can wait until the situation normalizes. The problem could have occurred not only to you, but there may be a problem with the server and right now dozens of specialists are working on it.

These simple steps should help you regain control. The best part is that there is nothing complicated about it, no special manipulations. Any person can do this, even if they have little understanding of computers.

Reading

How to read VKontakte messages from a computer? There are several ways to do this that will definitely please you. The first scenario is nothing more than reading a letter from a pop-up window. If you are in front of your computer at the time of receipt, then at the bottom of the screen in your browser (in the website tab) you will see a window for a while in which the letter will be displayed. As a rule, such alerts disappear quite quickly.

Compose a letter

How to send a message “VKontakte”? First we need to form it. In fact, this process will not take you very much time. Of course, if you are not going to print kilometer posts.

First, you need to log in to the social network. After this there are two ways. The first is the choice of your future interlocutor. Look at his profile and then select "send message." In the window that appears, write a letter, attach files if necessary (the “attach” item at the bottom of the window), and then click on the “send” button. You can also use the Enter key.